Scam Type: Refund
Paypay, Remote Access Software
Scam Call Description
- The creator, Trixie, answers a call from a scammer after receiving a suspicious email [
].00:00 - The email claimed she made a Target purchase for $679.90 [
].00:37 - A scammer, pretending to be from PayPal, tells her about a supposed fraudulent transaction from Miami, Florida [
].01:48 - The scammer attempts to guide Trixie to turn on her computer to “remove the hacker” [
].06:54 - A second scammer, named “Harry Peter,” takes over and tries to get her to open a new browser tab [
].08:07 - Trixie plays along until a warning message appears on her screen, revealing the scam [
].20:34 - Finally, Trixie shares the scammer’s phone number with other people who expose scams (“scambaiters”) [
].21:57
This is a real call with a real scammer. The victim knows it’s a scam and is pretending to believe the scammer to learn more about the scam, waste the scammer’s time so he can’t be on the phone with a real victim, and get information about the scammer that can be reported to authorities.
Email from Scammer
Show Video Transcript
Automatically Generated Transcript
Well, hi y’all. It’s Trixie. I received an email from a scammer, so I decided to give them a call and just play with them. Check your screen for the email. Alright. Here we go. Thank you for calling PayPal. Please remain on the line, and we will connect you with a PayPal representative as soon as possible. Thank you for calling PayPal customer support. This is David Wilson. How can I help you? How can I help you? Oh, hello. Is this PayPal? Yes, ma’am. How can I help you today? Um, yes, sir. I got this email. I got this email. Mhmm. Mhmm. And it says that I I bought something at Target for um, $679.90. But, um, I’m sorry about your inconvenience, ma’am. What inconvenience is that? Okay. I’m so sorry about your inconvenience, ma’am. Just apologize. So, uh, please check if there is any transaction ID number or any voice number. Oh, it’s got, um, a transaction ID number. Yes, ma’am. Just I need just the last four digits. Okay? Uh, 690J. Okay. I get it. Yes. Alright. Uh, so, ma’am, as I can see here, the recent unauthorized charge in your PayPal account, the amount of $679.98. And it’s not a single charge that you have today. You have total five unauthorized transaction today. Okay? And we have already canceled the previous four charges. But right now, you have another charge. So it seems like there is a security breach happened with your PayPal account, and someone from Miami, Florida may have made this attempt fraudulently. So, ma’am, do you know anyone from Miami, Florida? Oh, yes. I have friends in Miami. Okay. And, like, uh, do they have the access of your PayPal account? Uh, no. Okay. Alright. Also, ma’am, could you please help me out with your registered email address that I can check what’s going on? Well, who is it in Miami that that, uh, they used my account? Ma’am, let me tell you. Yes. Someone from Miami, Florida, they have made this attempt fraudulently. Okay? So that is not you. There is someone else who are trying to charge you. Alright? Yes. But who is it in Miami? Ma’am, there’s some fraud person. Okay? We are trying to trace them. Okay? You’re trying to trace them? Yes, ma’am. Because we don’t know, uh, who the hacker they are, like, who they are. Okay? We just got the IP address from Miami, Florida. That is why I’m telling you, ma’am, there is, uh, like, someone from Miami, Florida. They are trying to charge you. Okay? Oh, well, what did they buy? No, ma’am. Okay. Uh, ma’am, they have buy a a gift card. It’s a Target gift card. They are they are trying to buy. Oh, they didn’t buy it. Yeah. With the amount of 6 ma’am, they have buy it. Okay? But we have hold that payment from our payment gateway. When if we are going to update your PayPal account, so the charges is not proceed. Okay? That is why we have all that payment, and we have notified you, ma’am. Okay? So we have to cancel it out. Alright? And and let me tell you, ma’am, if you got any unauthorized charge, so we will give it back to you, ma’am. Okay? We will reimburse the fund. So you like, you don’t have to lose any of your single penny. Okay? Well, that’s good. You already said that they didn’t do it yet. So how could I be charged if they didn’t do it? They have they have done it, ma’am. Ma’am, they have done it. Okay? But we have put that payment on hold from our payment gateway just because we have direct a lot of suspicious activity in your PayPal account. So so we just hold that payment. And then we are going to update your PayPal account so you can see the charge. Oh, well, you don’t have to do that because it’s fraudulent. So just keep holding it. Yeah. Definitely, ma’am. Ma’am, that is why I’m just trying to help you out. Okay? Okay. So let me tell you, ma’am. Uh, alright. So, ma’am, could you tell me in how many device you have used to log in your PayPal account? Like in your phone, in your computer, in your laptop, or in your tablet? Well, that’s what I’m telling you. I didn’t do it. Yes. But, ma’am, I’m asking you in how many device you have used to log in your PayPal account? Like, in your phone, in your computer? Like, how do you go online on in on PayPal? Like, in through phone or through computer or through laptop? Well, usually through my computer, but but that’s what I’m trying to explain to you. It wasn’t me. It wasn’t me like that Shaggy song. It wasn’t me. Yes, ma’am. We we know, ma’am. You are not. Okay? There was someone else who are who are trying to charge you. Right? Okay. Alright. So let me tell you, ma’am. As I can see right now, there are six devices which are logged in to your PayPal account right now. Okay? There are four computers, one smartphone and one tablet. All of these devices get connected to your PayPal account. Okay? So it’s not you. They they are the hacker who got the access of your PayPal account. Okay? Right. But it wasn’t me. We have to yeah. Definitely. So that is why, ma’am, we have to remove all the hacker from your PayPal account. Okay? And we have to cancel the unauthorized charge. Okay? Right. Uh Alright, ma’am? So so, ma’am, let me tell you, uh, in order to rectify this thing, we need any high-tech device from your end, like computer or laptop. So are you able to use your computer or your laptop right now, ma’am? Uh, yes. But she caught me on the counter. It wasn’t me. She saw me banging on the sofa. It wasn’t me. Yes. Ma’am ma’am, listen to me. That is why just because your information is got compromised, that is why I’m just trying to help you out so that I can remove all the hacker from your PayPal account. Okay? I even had her in the shower. Wasn’t me? Yes. I I understood, ma’am. So could you please turn on your computer or your laptop? Please be on computer. Yes. She even caught me on camera. It wasn’t me. I I have understood, ma’am. That is why I’m just trying to remove the hacker. I’m just trying to help you. So you have to be on computer so that I can connect you with the IT secured server of PayPal, and they can remove all the hacker from your PayPal account. Okay? So put it on your computer, ma’am. It’s on. She’s on the marks on my shoulder. It wasn’t me. Uh-huh. I understood, ma’am. Just give me a moment. Okay? Okay. Heard the words that I told her. It wasn’t me. Do let me know when your computer is ready to go. Okay? Uh, yes. It’s are you the same person I was just talking to? Sorry? Are you the same person I was just talking to? No, ma’am. Your call got transferred to me. My name is Harry Peterson, and I’m a senior technician here who will gonna guide you and help you on the computer. Okay? Harry Peters? Well, I heard the screams get louder. It wasn’t me. Okay. I’m gonna guide you and help you to get this canceled. Can you tell me, are you in front of your computer right now? Yes. Harry Peter, I am. Okay. Can you please let me know that what computer you are using? Like, you’re using a Microsoft Windows computer, or you’re using an Apple MacBook computer? I’m using Microsoft a Microsoft computer. Okay. That’s very nice, ma’am. You just open up your Google Chrome browser on your Microsoft computer. I do believe you have a Google Chrome or Microsoft Edge. Do you have any one of them? Um, yes. I have, uh, the Google Chrome. Open up your Google Chrome, please. Well, it is open. I’ve got my email open. You sent me an email, and so I called you. But that’s what I was trying to explain You need to. To the other gentleman. It wasn’t me. I didn’t buy this. I didn’t buy anything from Target. Here. Alright? Okay. Let me explain you what is happening here, ma’am. Actually, some hacker from Miami, Florida have hacked into your PayPal account, and they have tried to make this charge from your PayPal account. Okay? But what we will do, we will simply gonna help you to cancel that. Okay? You do not need to worry about anything. I’m gonna help you to recover back your PayPal account from those hacker, and I’m I’m gonna also help you to cancel that fraud charge. Okay? Right. But but you said they tried to do it. I guess your security is good and you caught them? Uh, we are on process to caught them. Alright? But don’t you worry about it. We’re gonna protect your PayPal account, secure it, and then we will gonna help you to cancel. Actually, they have already made the charges. Alright? So we need to, uh, cancel those charges, and I’m gonna give you the instructions on your computer to get this canceled. Okay? Well, Harry Peter, is it hard? No. This is not hard. It is very easy. I’m gonna guide you step by step, and I’m gonna let you know what you need to do. Okay? So let’s just start with this. Can you please open up your Google Chrome browser? Can you please open it for me? Yes. I have it open. I was just checking my email when I got your email. And, um, um, you need to open a new tab. You need to open a new tab on your Google Chrome browser. Do you know how to open a new tab? Uh, yes. I do. I do. I’ve got I I just, uh, uh, I just, uh, use this tool here. Uh, you click it. Yeah. Leave your okay. Leave your email page like that, and you just open a new tab. If you can open a new tab, you just let me know. Yes. What was the person’s name in Miami? Was it Johnson? I don’t know yet, ma’am. Okay? Actually, those are hacked, but it doesn’t use their real name. Okay? Oh, was it Wood? Okay. I know people in Miami. Ma’am. Uh, actually, ma’am, uh, like, those are hacker. They doesn’t use their real name. Alright? They always use fake names. Alright? What about Schlong? Don’t worry about that. I will What about Schlong? Schlong? I don’t I don’t know any one of them. No. What about Willie? Those are the people I know in Miami. Okay. Those are your known people. Your known people will will never gonna do that kind of stuff with you. Okay? Those are hacker. We are tracking them down. You do not need to worry about it. Okay? You just follow my instruction, ma’am. Okay? Please. Or it or else it will be too late. They can simply charge you again and again. So we need to make this right right now. Okay? So you just open a new tab. I’m gonna guide you. You’re gonna guide me? Okay. Alright. As long as it’s not hard, go ahead, Harry Peter. Okay. Are you are you on the new tab? Your new tab is open? Yes. Yes. Yes. Okay. So look at the very, very top of your browser. At the very top of it, you will get to see that there is a search bar at the top where you can type something to search. Can you see that? Uh, yes. I do see that. Okay. And let me tell you there will be two kind of charge. One is at the top and one is in the middle of the screen. Can you tell me, do you see both of them? Uh, yes. Okay. So make sure, ma’am, whatever you will gonna type, you need to type it at the very top of your browser. Okay? Okay. So you need to type there letter p as in Peter p as in Peter? Okay. Yes. The letter p as in Peter one more time. Alright. P as in Peter, p as in Peter. Like Sam. S as in like Sam. S as in Sam. S as in Shaft? Yes. Sam. Okay. Yes. Then you need to put a dot a dot like a period. Okay? Dot. Then you need to type the word help, h Hell? Well, why why would I type a curse word like that? Hello? Hello? Harry Peter? Hello? Hello? I can’t hear anything. Hello? Hello? Hello? Oh, no. Harry Peter didn’t last very long. We need to call back. Thank you for calling PayPal. Please remain on the line, and we will connect you with a PayPal representative as soon as possible. Hello? How’s the food? How can I help you? Oh, yes, sir. I was just on the telephone, uh, with a man there. His name was Harry Peter, and, uh, we got disconnected. I was talking to him about this email I got. Hello? Alright, ma’am. Yes, ma’am. I can hear you. Can I have your name and your email address, please? Well, I was telling him I got this email for $679.90 about about, uh, a purchase at Target. Hello? Alright. Can yes, ma’am. I can hear you. Well, I’m not hearing you say anything, so I didn’t know. Alright, ma’am. So I would like to inform you that, ma’am, as we have checked and we have found out that what happened, some people have got access of your PayPal account. Okay? So that’s the main reason this has all happened to you. Alright? So you’re talking about the Target. Right? Right. I was telling him that I did. It wasn’t me. And he was telling me that somebody in Miami, Florida bought something on my account. Now what is your name? Are you Harry Peter? No, ma’am. This is Steve. This is a Steve? Okay. Well, could I could I talk to Harry Peter again? Sure, ma’am. Hello? Okay. Allow me a moment. Okay. So, ma’am, I would like to inform you that as we have checked and we have found the loss of suspicious activity on your account. Okay? Mhmm. That’s what he was saying. Just going to do I’m just going to yes, ma’am. So at this point of time, what I’m just going to do, I’m going to connect you with the PayPal secure server so we can go ahead and fix each and everything, and we can fix up the problem. Okay? Yes, Steve. But, uh, I understand that. But, um, did someone make a transaction or not? Sorry? What did you say? Did someone make an, uh, transaction on my account or not? Ma’am, they have made a transaction. Okay? That’s the main reason this has all happened to you. Okay? Well, when I when I logged in to my PayPal, I don’t see anything. Ma’am, it will be update you on your bank statement in seventy two hours. Okay? So you have seventy two hours to cancel this one and claim back a refund. Okay? Well, go ahead and cancel it then. But did you find the people who did it? Ma’am, they are doing it. There’s for some people, I’ve got access of your information. Okay? What information is can you please confirm me that? Are you? Ma’am, they have used your PayPal account. They have used your PayPal account. Okay? Uh, well, uh, I think I think, uh, I don’t think they have used my PayPal account. Ma’am, the people have using it. So can you please confirm me that could you please confirm me one thing as we have checked it out and we have found out that what’s going on? Some people got access of your information. Okay? So that’s the main reason this has all happened to you. So can you please confirm me that today morning at 05:35, did you try to log in to your PayPal account? No. I did not. I was asleep at that time. As I said earlier, it wasn’t me. Okay. So at this point of time, what I’m just going to do, I’m just going to connect you with our PayPal secure server. Okay? Well, I do what you gotta do to cancel it, I guess. Yes. That’s what I’m going to do, ma’am. Okay? So can you please confirm me that you don’t have a computer or a laptop. Right? Yes. I have a a computer. You have a computer. Right? Are you in front of it? Yes. I am. Okay. May I know the computer which you have? It’s a Windows computer or it’s an Apple Mac. Which one is it? Uh, it’s a Microsoft computer. Okay. It’s a Windows. Okay. Just do one thing now. Just simply open up the Google Chrome on your computer. Open up the Google Chrome. Do what? Open up the Google Chrome. Google Chrome. Yes. I have it open from when I was talking to Harry Peter. Okay. Now on the okay. Now just look on the very top. Do you see the search bar where you can type something to search? Yes. Um, the okay. Type over there www.theniasinicecream,i Okay. Then uasinumbrella,u,alllowercase. Okay? All should be lowercase. Okay? Alright. U. Okay. Then h as in hotel, h h. E as in echo, e e. Then l as in lima sorry. Yes. Then l as in Lima, l h m. You got it? Yeah. Then p as p as in Peter, p. Okay. Okay. I have iuhelp. T 0 p. Top. T0p.0p. Then what? Then press the enter key from keyboard. Press enter. Press enter. Now what can you see? Well, I’m getting a a message, um, and a loud noise on my computer. I don’t know if you can hear the noise or not. It’s kind of annoying. I don’t know what this message is. Okay. Now what can you see? Uh, I see the message, and it it says, warning. The bad show you are talking to is trying to steal your money. Sorry? Well, sorry for what? What did you say? Oh, it says No. What did you say? It says, warning. The bad show you are talking to is trying to steal your money. Hang up the phone. Ma’am Are you trying to steal my money? Hello? Yes. Is this PayPal? Yes. Yes. Are you trying to steal my money? What can you see the what message you can see on the computer screen? Yes. I see the message. What message is it? It says, uh, warning. The bad show you are talking to is trying to steal your money. Hang up the phone. Well, he hung up. I shared that email and phone number with other scambaeters, so I’m sure their afternoon was much busier than they ever anticipated. If you like this video, please click the like button, share, comment, subscribe. I love each and every one of you. Look forward to seeing you next time. Bye bye.
